How can I stay updated on new launches?
You can stay updated by following our social media channels and visiting our website for any new launches.
How can I cancel the order I have placed?
You can cancel the order within 24 hours of placing the order, but not after 24
hours. Any cancellations to the order shall be made before the order is sent
for shipping, to claim refund of the paid amount.
What modes of payment do you accept?
Razorpay- Debit or Credit card/ UPI/ Net banking/ Wallet
What can I do if I have ordered the wrong size?
You can return your order by logging into your account and selecting the order you want to return. You can also cancel the order before 24 hours of placing the order and before it is sent for shipping.
Do I need an account to place an order?
An email address is all you need to start the order process. We recommend that you register for an account so that you can easily place an order and keep a track of your orders.
I have forgotten my password: what should I do?
Simply follow the ‘Forgot password’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Are items authentic?
Our offering is expertly curated from the best luxury fashion brands around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.
What are Jappkids clothes made up of?
They are all a blend of cotton and linen with 80% cotton material. All our clothes are stretchable.
What is the benefit of buying from Jappkids?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for premium, valuable and affordable outfits that we all
want to buy for our children. Our endeavour is to ensure that you get the widest possible choice of trending kids clothes at the best possible price anywhere in India combined with best possible service and timely delivery of
products at your doorstep.
Where are the offices of Jappkids located?
Currently our office is located in Gujarat and the orders are shipped from our warehouse.
What products does Jappkids sell?
We sell kids Joggers and pants, T-shirts, shorts, Co-ordinate sets, Jeans and trousers, shirts, jackets,dresses, skirts, tops, leggings and jeggings.
How do I know my order has been confirmed?
Once you have made the payment, you will receive a confirmation message on your whatsapp no: with the tracking link.
How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will send you a confirmation message on whatsapp and the name of the courier company and the tracking number of your consignment.. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where the Track Order option gives you the current status of your order being shipped.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and are temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.
Do you deliver products outside India?
We do not deliver outside India.
Will my GST amount be refunded on Order Cancellation and Returns?
Yes. GST amount collected will be returned to the customer's source methodat the time of Cancellation and Returns.
